Service Advisor

Position: Service Advisor

Location: Bristol, BS4 5LQ

Salary: £18,000 - £25,000 OTE

Hours: 08:00 - 18:00 MON - FRI & 08:30 - 12:30 Every other SAT

** Applicants must hold a full unrestricted driving licence **

The Role

An exciting opportunity has arisen at our new branch opening soon in Bristol for a Service Advisor! Are you interested in working in a professional friendly aftersales team where your skills and knowledge are appreciated? If you want to move forward with your career and join a rapidly expanding company, one that can offer you world class training, industry leading remuneration packages, and genuine opportunities for career progression, then keep reading…

Duties & Responsibilities

• Ensuring the workshop time is fully utilised, calculating charges for parts, labour, service repairs and providing necessary estimates to customers. Finalising the outcome with the customer and collecting payment.

• Advising customers on technical queries / issues and supporting them both over the phone and face to face.

• Establishing a clear understanding of symptoms / problems the customer is experiencing with their vehicle and liaise accordingly with the Technicians.

• Taking bookings for courtesy cars and checking them in and out with each customer.

• Advising of and selling additional work required to be carried out.

• Communicating technical information in a clear and concise way.

• Liaison with the Workshop, suppliers and warranty companies.

• Booking in vehicle services, MOT's, and repairs.

• Maintaining up to date documentation.

Essential Skills and Behaviours

• Previous exposure of working within a customer service role.

• Passionate about providing complete customer satisfaction.

• Applicants must hold a full unrestricted driving licence.

• Excellent customer service / handling skills.

• Courteous and professional demeanour.

• Strong IT skills.

• Self-motivated.

Desirable Skills

• Knowledge of Pinnacle or other Dealer Management System would be advantageous.

Benefits

• Holiday – 20 days paid holiday (increases with level of service) plus 8 days Statutory Bank Holidays

• Preferential Finance Rates when purchasing a car from the company

• Friends and Family Car Repairs, Servicing, and MOT’s

• Annual Christmas Party & Awards Evening

• Employee Assistance Programme (EAP)

• Discounted RAC Breakdown Cover

• Company Pension Scheme

• Employee Referral Bonus

• Life Insurance

ReferenceICS0182
Location Bristol
Driving Licence Required
BenefitsHoliday – 20 days paid holiday (increases with level of service) plus 8 days Statutory Bank Holidays / Preferential Finance Rates when purchasing a car from the company / Friends and Family Car Repairs, Servicing, and MOT’s / Annual Christmas Party & Awards Evening / Employee Assistance Programme (EAP) / Discounted RAC Breakdown Cover / Company Pension Scheme / Employee Referral Bonus / Life Insurance
Working HoursFull Time - 08:00 - 18:00 MON - FRI & 08:30 - 12:30 Every other SAT
Salary£18,000 - £25,000 OTE
Closing Date22nd January 2019

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