How Imperial Car Supermarkets Keep Used Car Buyers Safe

When searching online for a used car to buy it’s really important to check you are dealing with a reputable company. Likewise when reading car buying reviews, it’s advisable to ensure the source material is honest, valid and true.

Being one of the UK’s most successful and trusted used car companies, with a 96% product rating on Feefo, and with 91% of customers saying they would recommend us to friends and family on JudgeService, Imperial Car Supermarkets has recently had to spend time fighting fraudsters who have been actively trying to deceive online car buyers.  

Operations Director Neil Smith has given a presentation to Automotive Management - AM Online about how Imperial Car Supermarkets has become far better equipped to defend the honesty and integrity of the business as well as protecting used car buyers from fake online car sales companies. You can read the article in full here.

Protecting Used Car Buyers

You can be sure that every car on the Imperial Car Supermarkets website is available for sale at one of our showrooms. Each has been HPI & RAC* checked prior to sale and comes with all of its vehicle documents. We are committed to ensuring our customers have all the information they need to hand when buying a used car from us.  

Back in September 2014, Imperial Car Supermarkets were alerted to a fraudulent website who had stolen data from our site, and was showing cars for sale which they did not own. These Scammers were trying to hoodwink potential customers out of £1000’s. As soon as we realised we stepped in alerting both the Police and Barclays Bank, who quickly closed down the fraudsters account.  Since then we have encrypted our website data to prevent other criminals setting up fake used car websites to steal people’s money.

Beware of Fake Reviews

When reading reviews of any company online, always be sure to check your source. In the used car world Feefo and JudgeService provide a reputable customer review service.

Sadly, Imperial Car Supermarkets were recently subject to a campaign of negative reviews left by a competitor on two review websites, one in the UK and one in the US. When we became aware of the fraudulent UK reviews we asked that they be verified and 45 of the untrue reviews were removed. On the US site we were unable to get them taken down, but were able to respond to them publically asking for further details of the issues reported. This resulted in the fake reviewer ceasing their negative campaign.

Imperial Car Supermarkets are proud to be leading the way in Used Car sales, providing an honest, fair and trustworthy service to many thousands of cars buyers each year. We have showrooms in Southampton, Northampton, Chertsey, Swanwick, Fleet and Portsmouth, and each of the cars we have available to buy are clearly listed on our website here.

If you have any questions about buying a car from us why not get in touch with one of call centre team based in Southampton? We are always happy to help whatever your query may be.

*Our Outlet Cars at Portsmouth & Swanwick are HPI checked and inspected by our onsite mechanics.

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