Imperial Car Supermarkets Achieve ISO 9001 Accreditation

Imperial Car Supermarkets continually strive to offer the very best customer experience, high quality and value for money which is why we are very proud that after 4 days of intensive auditing, we have achieved ISO 9001 certification.

ISO 9001 is a certified quality management system which allows organisations such as ourselves to prove our ability to consistently provide quality products and services to our customers through our business organisation, processes, policies, and procedures. Our ISO 9001 certificate means you can buy your used car confident in the knowledge we have an independently audited system in place for assuring customer service.

In order to achieve our ISO 9001 certification, we have spent the past year working with NPT Management Systems to develop and implement a Quality Management System tailor made for our business. This involved ensuring the quality of our staff processes and tools in order to deliver consistent, excellent service across all 6 of our sites in Chertsey, Fleet, Northampton, Portsmouth, Southampton and Swanwick.

Quality Vehicles - Checked, Tested and Prepared

Imperial Car Supermarkets are committed to providing excellent quality and service. One of the ways we achieve this is through a process of checks that each of our vehicles* must undergo including:
  • Checking car details against Registration Documents (V5) from the DVLA and obtaining a ‘confirmation certificate’ from HPI
  • Inspection by an RAC qualified engineer (or one of our own engineers if an outlet car) which evaluates the key components of each vehicle
  • Any required repairs or cosmetic preparation undertaken to meet our strict requirements
  • MOT or service carried out if necessary. Wheels and tyres are checked.
  • Professional valet - each car is washed, polished and hoovered inside and out.
  • Vehicles double checked for quality when delivered to the showroom.

All of our used cars* are fully checked at our dedicated vehicle preparation centre, which you can see in this short video:


Customer Focussed Service

Imperial Car Supermarkets continually put our customer first, aiming to provide a simple, hassle-free car buying process. Our website features in-depth details about each vehicle including quality images, spin, zoom and 360 degree views, plus all the important information & paperwork you need to research and choose your next car.

Our new Click, Call, Collect service enables you to carry out almost all of your used car purchase from the comfort of your own home if you wish - allowing you to bypass the traditional sales process. After choosing your car from our website, we can provide you with a guaranteed value for a part exchange and even pre-approve finance if necessary. All you need to do is arrive at our appointed collection point to test drive your car, then if you like it sign your paperwork and drive it away on the same day!  Find out more about Click, Call, Collect here.

Come and visit one of the Imperial Car Supermarket showrooms today. Our competitively priced, top quality cars are checked daily against current market prices so you can be completely confident that you are getting a great deal.

To get an idea of the Imperial Car Supermarkets experience, why not take a look at this short video of our Northampton showroom:




For top quality used cars, visit Imperial Car Supermarkets you can find us in Southampton, Northampton, Chertsey, Swanwick, Fleet and Portsmouth, all of our cars for sale are also on our website, why not start by browsing all of the cars we have for sale here?

*note that our outlet cars follow a slightly different process prior to sale


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