You might be fooled into thinking this sounds like another one of those teen detective movies but what you are about to hear is a whole different story.
From humble waterfront car sales to 6 site leading UK car supermarket, some of you may already know our story. But for those of you that don’t, here’s a little insight;
It all started when Imperial Car Supermarkets were victims of a vicious online attack, we had been catfished! Now they say imitation is the sincerest form of flattery, in this case it was the opposite!
It came to our attention when a hapless customer arrived on site expecting to take delivery of a car. They had already parted with their hard earned money and were simply here to collect. After investigation (and having no record of such purchase) the penny had dropped, we were pointed in the direction of the website the customer had seen our car advertised and from there the plot unravelled.
There were our cars, all the documentation associated with each car on a website that bared no resemblance to ours. There was a catch, and it was a very big catch… These cars were half the price! The customer had enquired online and had sent payment, in cash, to an address and was later given a collection address… Ours!
We did everything in our power to console this poor customer, we called the police, contacted the bank associated with the registered address online and did everything we could to shut them down. We thought we had succeeded too, until the site was relaunched with a different website address, so again we started on a quest to protect the used car buyer.
We have learnt a lot from this experience and company Operations Director Neil Smith now works closely with a number of organisations to monitor and assist to prevent Imperial Car Supermarkets and others from being subject to such attacks again.
We do everything we can to be open and transparent to our customers by displaying all we can to help you in your buying decision online. But we would strongly urge anyone looking to buy a car to do their homework, check company addresses match, look for the car to be advertised on more than one affiliate website such as Auto Trader UK or Motors UK, find reviews; But most importantly we ask that you contact the dealer. If ‘Live Chat’ is the only form of contact and you can’t physically speak to a person then please do make the necessary checks.
And finally, if it looks too good to be true, then it usually is!